Refund and Returns Policy

Last updated: August 4, 2026

This Refund and Returns Policy works alongside our Return Policy. It explains exactly how and when you will receive your money back after a return, and what happens in different scenarios.

1. Refund Eligibility

Refunds are issued only for items that meet the return conditions described in our Return Policy. Specifically:

  • The item must be returned within 30 days of delivery.
  • It must be unused, undamaged, and in its original packaging.
  • You must have proof of purchase.

2. Types of Refunds

  • Full Refund: If the item is returned in perfect condition and all conditions are met, we will refund the full purchase price of the product (excluding original shipping charges, unless we made a shipping error).
  • Partial Refund: If the item is returned with minor issues (e.g., missing packaging but otherwise fine), we may offer a partial refund at our discretion.
  • No Refund: Items that are used, damaged, or returned after 30 days are not eligible for a refund.

3. Refund Amount Breakdown

  • Product Price: Refunded in full if the item qualifies.
  • Original Shipping Cost: This is generally not refundable unless we sent the wrong item or the product arrived defective.
  • Return Shipping: If you paid for return shipping (due to change of mind), that cost is not reimbursed.

4. How We Process Refunds

  1. Once your returned package arrives, we inspect it within 3–5 business days.
  2. We will send you an email confirming that we have received and inspected the return.
  3. If approved, we will issue a refund to your original payment method (credit card, PayPal, etc.).
  4. The refund will show in your account within 5–10 business days, depending on your bank or payment provider.

5. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check your bank account or contact your credit card company – they may have a processing delay.
  • If you have done that and still have not received your refund, contact us at [email protected] and we will investigate.

6. Refunds for Defective or Wrong Items

If you received a defective product or the wrong item, we are very sorry. Please contact us immediately. We will:

  • Arrange a return at our expense, or
  • Send you a replacement, or
  • Issue a full refund including original shipping charges – you choose.

7. Cancellations Before Dispatch

  • If you cancel your order before it is shipped, we will issue a full refund.
  • If the order has already been dispatched, you will need to follow the standard return process after you receive the item.

8. Chargebacks and Disputes

We encourage you to contact us first if there is any issue with your order – we will work hard to resolve it. Filing a chargeback without giving us a chance to help may delay your resolution and is not necessary.

9. Contact Us

For any refund or return questions, please reach out:

  • Email: [email protected]
  • Phone: +86-17818124587
  • Address: OFFICE NO.7 ON 12TH /F PROSPER COMM BLDG NO.9 YIN CHONG ST MONG KOK HONG KONG