Shipping Policy

Last updated: August 4, 2026

At HK AILIS TECH CO., LIMITED, we want you to be happy with your car phone mount. If you are not satisfied, this Return Policy explains your options and how to return an item.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The product is unused, unworn, and in the same condition that you received it.
  • It must be in the original packaging with all accessories, manuals, and tags included.
  • You must initiate the return within 30 days of the delivery date.
  • Proof of purchase (order number or receipt) is required.

2. Non‑Returnable Items

The following items cannot be returned:

  • Products that have been used, altered, or damaged by the customer.
  • Items returned without original packaging or missing parts.
  • Products that were purchased on sale or as “final sale” – we will clearly indicate this at the time of purchase.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at [email protected] within the 30‑day window.
  2. Provide your order number, the reason for the return, and (if applicable) photos of any defects or damages.
  3. We will reply within 2 business days with a Return Authorisation (RA) number and the return shipping address.
  4. Pack the item securely, include the RA number on the outside of the package, and ship it to the address we provide.

4. Return Shipping Costs

  • If the return is due to a defective product or our error (e.g., you received the wrong item), we will cover the return shipping costs. Please contact us first, and we will arrange a prepaid label or reimburse you.
  • If the return is for other reasons (e.g., you changed your mind), you are responsible for the return shipping fees. The original shipping cost is non‑refundable.

5. Condition of Returned Items

We inspect all returned products. If the item shows signs of wear, use, or damage that does not match the condition we sent it in, we reserve the right to reduce the refund amount or deny the return.

6. Processing Returns

Once we receive your returned package, please allow 3–5 business days for us to inspect the item. After inspection, we will notify you of the approval or rejection of your return. If approved, your refund will be processed – see our Refund and Returns Policy for details on timing and methods.

7. Exchanges

If you need a different model or colour, please return the original item following the steps above and place a new order for the item you want. This is the fastest way to get the correct product.

8. Contact Us

If you have any questions about this Return Policy, please contact us:

  • Email: [email protected]
  • Phone: +86-17818124587
  • Address: OFFICE NO.7 ON 12TH /F PROSPER COMM BLDG NO.9 YIN CHONG ST MONG KOK HONG KONG